Engaging with Clients

Start-up Operations Support. Muir & Associates enables early-stage companies suffering from cash flow constraints to access and utilize high-level finance and operations skill sets without the overhead burden of taking on expensive and permanent hires.We begin by putting our clients through a rigorous process of defining their value proposition, identifying key partners and customer segments, developing sales and distribution channels, building a cost structure, and quantifying revenue streams. We then support inventors and entrepreneurs in areas such as internal and external business plan development and balance sheet creation. Our clients save time and responsibly manage their burn rate by performing strategy pivots before employees are hired, and an expensive overhead structure is put in place.

Operational Restructuring and Improvements. Senior leadership of small and midsize companies are often well aware of and engaged with key strategic problems, but can be weighed down by the burdens of day-to-day tactical operating responsibilities and the need to manage growth. Muir & Associates specializes in helping clients achieve policy enhancements for human resources regarding the recruitment, hiring, training, and retention of personnel. We improve operations in inventory management, process efficiency, and quality assurance in an extremely cost-effective manner. By engaging directly with senior executives, line managers, and workers, we gain a thorough understanding of companies’ “pain points,” allowing us to utilize a 360-degree perspective to develop solutions for managerial review and decision making. We then produce a Management and Procedures Manual, which codifies agreed upon process improvements for everyday business practices, and is used at every level of the organization. We also remain present and engaged following the establishment of these operational enhancements to oversee the resulting training and implementation processes.

Custom software development and integration. Through its affiliate Bisenti Technology, Muir & Associates offers access to senior, highly skilled application development resources from the world’s best price-to-performance IT markets: India, Italy, and Germany, at a fraction of prevailing market rates. We have spent the past nine years making infrastructure investments and building relationships in the international IT space, resulting in a cohesive, highly skilled, and competitively priced network of outsourced resources from which our clients benefit. We specialize in database-driven applications in PHP, Java, JSP, XML, MySQL, and PostgreSQL, interacting with clients in small, efficient teams of senior-level resources, with domain and functional expertise embedded.

Facilitation of strategic alignment sessions. Muir & Associates facilitates one and two day events on behalf of start-up and early-stage companies. Companies that seek to identify and build a consensus around a set of medium-term and long-term goals, and small and midsize companies implementing H.R. reorganization, policy shifts, or operational improvements will benefit from these sessions. We facilitate productive dialogue and feedback to define metrics for determining success, and set unifying strategic priorities for individual units, departments, and the company as a whole. Our follow-up process consists of periodic strategy reviews, whereby team members report on their progress and any necessary adjustments are made.


Douglas Muir
Chief Executive Officer
(904) 583-3123